SERVICE, CANCELLATION AND REFUNDS · SEPTEMBER 23, 2026

Cancellation and refund terms

Esnaf Online is a software subscription and store setup service provided by MEX MEDYA TİCARET LİMİTED ŞİRKETİ. No physical goods are shipped. Card payment is not open at the moment; a contact request does not start a subscription or payment.

When does the service start?

Setup begins after payment is verified and the business details, product content and access required for store setup are complete. A standard web store is prepared within 14 business days from the date both conditions are met. If custom development or third-party provider approval is requested, the scope and schedule are communicated separately before work begins.

How can you stop renewal or request a refund?

You can request to stop renewal, terminate the service or get a refund by writing to info@mexmedya.com or contacting us at +90 536 950 9999. If you only stop renewal, the service continues for the paid term and no charge is made for a new term.

If you request to end the service during a term, the unused part of the prepaid service fee is refunded, calculated by the day. If there are separately priced independent services that have been completed, they are shown separately. Your statutory rights are reserved; no blanket “no refunds” rule is applied.

Refund of card transactions

When an incorrect or duplicate card charge is verified, the amount is taken into the refund process. Refunds that are due are processed through the payment provider within the applicable mandatory periods. While reviewing your request we may ask for the payment date and amount; do not send your card number or security code by email.

Contact and service provider

MEX MEDYA TİCARET LİMİTED ŞİRKETİ · CEVİZLİ MAH. ZUHAL CAD. A BLOK NO: 46 İÇ KAPI NO: 50 MALTEPE / İSTANBUL, TÜRKİYE · info@mexmedya.com · +90 536 950 9999.